Terms of Service

Last updated: September 21, 2026

This website is owned and operated by Vishnu K. S., trading as Essora Jewels (“we,” “us,” or “our”). Essora Jewels operates https://essorajewels.com and provides the website, products, information, tools, and related services offered through it (collectively, the “Services”).

By accessing our website, browsing our store, or purchasing a product, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, Cancellation Policy, and Return and Refund Policy.

Please do not use the Services if you do not agree to these terms.

Eligibility

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian.

You may not use our website or products for any illegal, fraudulent, or unauthorised purpose.

General Conditions

We reserve the right to refuse service, restrict access, cancel an order, or terminate an account for legitimate reasons, including suspected fraud, misuse of the website, violation of these terms, payment failure, or product unavailability.

You must not transmit viruses, malicious code, or other material that could damage or interfere with the operation or security of the website.

Products

Essora Jewels offers gold-plated, anti-tarnish, fashion, and traditional jewellery.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other details are accurate.

However:

• Product colours may vary slightly because of lighting, photography, and screen settings.

• Minor variations may occur between individual jewellery pieces.

• Product images may be enlarged to display details.

• Customers should read the complete product description before purchasing.

We do not represent fashion or gold-plated jewellery as solid or pure gold unless the product description expressly states otherwise.

Nothing in these terms limits rights available under applicable consumer-protection laws.

Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

We may change product prices, discounts, or promotions at any time. Changes will not affect confirmed orders, except where an obvious pricing or technical error has occurred.

Orders must be paid using one of the payment methods available at checkout. Payments may be processed by independent payment gateways and financial-service providers, subject to their terms and privacy policies.

Orders and Acceptance

Placing an order does not automatically mean that the order has been accepted.

We may reject or cancel an order for reasons including:

• Product unavailability.

• Incorrect pricing or product information.

• Payment failure.

• Suspected fraud or unauthorised activity.

• Incorrect or incomplete delivery information.

• Inability to deliver to the provided address.

If we cancel a successfully paid order, the applicable amount will be refunded to the original payment method according to our Cancellation Policy and Return and Refund Policy.

Product Availability

Products may be available in limited quantities. We may modify, discontinue, or limit the sale of a product without prior notice.

If a product becomes unavailable after payment, we will notify the customer and arrange a refund to the original payment method.

Shipping and Delivery

Order processing, dispatch, estimated delivery times, shipping charges, and delivery conditions are governed by our Shipping Policy.

Delivery dates are estimates and may be affected by courier delays, public holidays, weather, incorrect delivery information, service disruptions, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, PIN code, email address, and phone number.

Cancellations

Customers may request cancellation according to the period and conditions stated in our Cancellation Policy.

Once an order has been packed or dispatched, cancellation may no longer be possible.

If an eligible paid order is cancelled, the refund will be issued to the original payment method according to the stated refund-processing timeline.

Returns, Replacements and Refunds

Returns, replacements, damaged-product claims, eligibility conditions, time limits, and refund methods are governed by our Return and Refund Policy.

Returns are accepted only for damaged, defective, incorrect, or missing items reported within the stated return-request period.

Nothing in our policies limits consumer rights that cannot legally be excluded.

Jewellery Care

Customers should follow the jewellery-care instructions provided on our website or with the product.

Gold-plated and fashion jewellery may be affected by moisture, perfumes, cosmetics, chemicals, sweat, or improper storage. Damage caused by misuse, exposure to chemicals, or failure to follow care instructions may not qualify as a manufacturing defect.

Accuracy of Information

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We may correct errors, update information, or cancel affected orders. If a paid order is cancelled because of our error, the applicable amount will be refunded to the original payment method.

Intellectual Property

The Essora Jewels name, logo, website design, written content, graphics, photographs, videos, and other original materials are owned by or licensed to Essora Jewels.

You may not copy, reproduce, republish, distribute, sell, modify, or commercially exploit our content without prior written permission.

Customer Reviews and Submissions

If you submit a review, suggestion, photograph, comment, or other content, you confirm that:

• You have the right to submit it.

• It is truthful and does not mislead customers.

• It does not violate another person’s copyright, trademark, privacy, or other legal rights.

• It does not contain unlawful, abusive, defamatory, or malicious content.

• It does not contain viruses or harmful code.

We may remove content that violates these terms.

Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by payment gateways, courier companies, analytics providers, social-media platforms, and other service providers.

We are not responsible for the availability, security, content, or privacy practices of independent third-party services. Customers should review the relevant third party’s terms and privacy policy.

Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy:

https://essorajewels.com/policies/privacy-policy

Disclaimer

We make reasonable efforts to provide reliable Services. However, we do not guarantee that the website will always be uninterrupted, secure, or free from technical errors.

Nothing in these terms excludes or restricts any statutory warranty, remedy, guarantee, or consumer right that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Essora Jewels and its owner will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website.

This limitation does not apply where liability cannot legally be limited or excluded, including liability arising from fraud, wilful misconduct, or mandatory consumer-protection obligations.

Indemnification

To the extent permitted by law, you agree to indemnify Essora Jewels against third-party claims, losses, or reasonable expenses resulting from your unlawful use of the Services or material violation of these terms.

Severability

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will continue to apply.

Termination

These terms remain effective unless terminated by you or us.

You may stop using the Services at any time. We may restrict or terminate access if you materially violate these terms, misuse the website, or engage in fraudulent or unlawful activity.

Obligations and liabilities that arose before termination will continue where applicable.

Governing Law

These Terms of Service are governed by the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction available to customers, disputes will be subject to the jurisdiction of the competent courts in Thrissur, Kerala.

Changes to These Terms

We may update these Terms of Service to reflect changes to our Services, business practices, or legal requirements.

Updated terms will be published on this page with a revised “Last updated” date. Continued use of the Services after an update constitutes acceptance of the revised terms where permitted by law.

Contact Information

For questions regarding these Terms of Service, please contact us:

• Legal Business Name: Vishnu K. S.

• Trade Name: Essora Jewels

• Website: https://essorajewels.com

• Support Email: essorajewels@gmail.com

• Phone Number / WhatsApp: +91 99950 72159

• Business Address: Karoth House, Engandiyur P.O., Thrissur, Kerala – 680615, India

This website is owned and operated by Vishnu K. S., trading as Essora Jewels.