Shipping policy

Shipping Policy

Last updated: September 21, 2026

At Essora Jewels, we aim to deliver every order safely and efficiently. Orders are processed and dispatched from Thrissur, Kerala, India.

Shipping Availability

We currently ship to serviceable addresses within India.

Customers must provide a complete and accurate delivery address, PIN code, landmark, email address, and active phone number when placing an order.

Shipping Charges

We provide free standard shipping on all orders within India.

Additional charges may apply if an order must be shipped again because of an incorrect address, customer unavailability, refusal of delivery, or repeated failed delivery attempts.

Order Processing Time

Orders are processed and prepared for dispatch within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or outside normal business hours will begin processing on the next business day.

Estimated Delivery Time

Estimated delivery times after dispatch are:

  • Kerala: 3–5 business days

  • Other locations in India: 3–10 business days

Including processing time, customers should normally receive their orders within:

  • Kerala: 4–7 business days after order confirmation

  • Other locations in India: 4–12 business days after order confirmation

Delivery times are estimates. Delays may occur because of the destination, courier availability, public holidays, weather, operational disruptions, remote-location restrictions, or circumstances beyond our reasonable control.

Order Tracking

Once an order has been dispatched, available tracking details will be sent to the customer’s registered email address, phone number, or WhatsApp number.

Tracking information may take up to 24 hours to become active after dispatch.

Courier Partners

Orders may be delivered through trusted third-party courier partners, including:

  • DTDC

  • India Post

  • Other suitable delivery providers based on service availability

The courier used for an order will depend on the delivery location and PIN-code serviceability.

Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Essora Jewels will not be responsible for delays or failed deliveries caused by:

  • An incorrect or incomplete address

  • An incorrect PIN code

  • An unavailable or incorrect phone number

  • The recipient being unavailable

  • Refusal to accept the parcel

  • Repeated unsuccessful delivery attempts

Please contact us as soon as possible if you notice an error in your delivery information. Changes may not be possible after an order has been packed or dispatched.

Failed Deliveries and Returned Parcels

If a parcel is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, a reshipping fee of ₹49 may apply.

The parcel will be shipped again only after the customer confirms the correct delivery details and pays the applicable reshipping fee.

If the customer does not request reshipping, any refund eligibility will be determined according to our Return and Refund Policy.

Damaged, Missing or Tampered Parcels

Customers should inspect the parcel when it is delivered.

If a parcel is visibly damaged, opened, or tampered with, the customer should refuse delivery where possible and contact us immediately.

Claims involving a damaged, defective, incorrect, or missing item must be submitted within 3 calendar days of delivery in accordance with our Return and Refund Policy.

Customers may be required to provide:

  • Order number

  • Photographs of the external packaging

  • Photographs of the shipping label

  • Photographs showing the product and issue

  • An uninterrupted parcel-opening video, where reasonably available

Claims will be reviewed before a replacement or refund is approved.

Delayed or Lost Shipments

If tracking has not been updated for an unusual period, please contact us. We will raise an enquiry with the courier provider and assist with the available resolution.

An order will be treated as lost only after confirmation from the relevant courier provider.

If the courier confirms that an order is lost, Essora Jewels will offer a replacement or issue a refund to the original payment method.

Order Changes and Cancellations

Requests to modify or cancel an order must be made according to our Cancellation Policy.

Once an order has been packed or dispatched, changes or cancellations may not be possible.

Contact Information

For shipping or tracking assistance, contact us:

  • Legal Business Name: Vishnu K. S.

  • Trade Name: Essora Jewels

  • Website: https://essorajewels.com

  • Support Email: essorajewels@gmail.com

  • Phone Number / WhatsApp: +91 99950 72159

  • Business Address: Karoth House, Engandiyur P.O., Thrissur, Kerala – 680615, India

This website is owned and operated by Vishnu K. S., trading as Essora Jewels.