Cancellation Policy

Last updated: September 21, 2026

At Essora Jewels, we begin processing orders promptly after receiving successful payment confirmation. Customers may request cancellation only under the conditions stated below.

Cancellation Period

A cancellation request must be submitted within 12 hours of placing the order or before the order is packed or dispatched, whichever occurs first.

Cancellation requests submitted after an order has been packed, handed to a courier or dispatched cannot normally be accepted.

How to Request Cancellation

To request cancellation, contact us immediately using the following details:

Email: essorajewels@gmail.com

Phone/WhatsApp: +91 73064 04016

Please provide the following information:

Customer name
Order number
Registered phone number or email address
Reason for cancellation

Sending a cancellation request does not automatically confirm cancellation. The order will be considered cancelled only after Essora Jewels sends confirmation to the customer.

Cancellation Before Dispatch

If we receive an eligible request before the order has been packed or dispatched, we will review and process the cancellation.

If approved, any amount already paid will be refunded to the original payment method used for the order.

Cancellation After Dispatch

Orders cannot normally be cancelled after dispatch.

If a customer refuses to accept a dispatched order or provides an incorrect or incomplete delivery address, any additional shipping or return charges may be deducted where applicable.

Changes to an Order

Requests to change a product, delivery address, phone number or other order information must be submitted within 12 hours of placing the order and before packing or dispatch.

We cannot guarantee that order changes will be accepted once processing has begun.

Cancellation by Essora Jewels

Essora Jewels may cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent or unauthorised activity
Incorrect or incomplete delivery information
Inability to deliver to the provided address
Technical or operational errors
Circumstances beyond our reasonable control

If Essora Jewels cancels a successfully paid order, the amount paid will be refunded to the original payment method.

Refund Method and Timeline

Refunds for approved cancellations will be initiated to the original payment method within 5–7 business days after cancellation approval.

After the refund is initiated, the time required for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider or payment gateway.

Contact Us

Legal Business Name: Vishnu K. S.
Trade Name: Essora Jewels
Email: essorajewels@gmail.com
Phone/WhatsApp: +91 73064 04016
Business Address: Karoth House, Engandiyur P.O., Thrissur, Kerala – 680615, India